Terms

1. Client: The client is the person who makes the booking and takes responsibility for all other passengers in their party

2. Transfers: Transport provided to clients traveling to/from Cairns International Airport, Cairns Railway Station, Cairns Port, tourist attractions and to/from resorts or local towns,  or  resorts.

3. Agents. Third parties such as resorts and travel agents who make transfer bookings with us, on behalf of clients.

Booking Confirmation

1. When you make an advanced booking you must complete a transfer request form accepting, on behalf of your party, the terms of these booking conditions and pay the balance in full. A contract will exist when we issue our confirmation and receipt of payment.

2. A client will also be deemed to have entered a contract once acceptance of a booking is confirmed either verbally or by e-mail and will abide by these terms and conditions.

3. Where two or more people are included on the same booking, the person purchasing the booking shall be deemed to do so, on the basis that he/she acts as an agent for both or all members of the party, and accepts these booking conditions on behalf of each member of the party.

4. Our transfer service operates on a first come first served basis, however, if all of our cars are booked we will endeavour to find an alternative service but we cannot be held responsible if none are available.

5. Your airport transfer booking has been made with Wellham & Wellham Pty Ltd (ACN 060 781 928), trading as Exemplar Coaches and Limousines.

6. The confirmation email is deemed to be your ticket and your booking reference number is as quoted as your invoice number.  You may be asked to show/quote it to the chauffeur for both the outward journey and return trip.

7. We reserve the right to charge a $5 admin fee should you make an amendment to the booking.

Prices

1. All prices are inclusive of Australian Goods and Services Tax (GST).

2. Prices include fuel and vehicle fees, the driver’s remuneration and legal liability insurance for all passengers.

3. Prices do not include Daintree Ferry fees nor entry into theme parks or other tourist attractions.

4. Prices quoted for ‘sole-charters’ and ‘limousines’ are for the entire vehicle; for ‘seat-in-coach’ the prices are per individual.

Payment

1. Account holders shall be invoiced monthly for our services. 

2. For all non-account holders, payment will be accepted on boarding the assigned vehicle.  Payment is to be in cash unless other arrangements have been made with us.

3. Prices do not include Daintree Ferry fees nor entry into theme parks or other tourist attractions.

Cancellation

1. Cancellation by the client must be done in writing, with at least 24 hours notice.

2. If you cancel within 24 hours of your arrival time the full price of the booking will be payable.

3. If you cancel outside 24 hours of your arrival time the full price, minus a $5 account handling-fee, will be refunded.

4. If through circumstances beyond our control we are forced to cancel your transfer we reserve the right to arrange alternative transport.

Liability

1. We will endeavour to provide a transfer service to the client from the pickup point detailed in the booking confirmation to the destination point detailed in the booking confirmation at the time specified in the booking confirmation with the minimum delay reasonably possible.

2. However, circumstances beyond our control may not make this possible in which case we cannot be held responsible for any financial or material losses consequential or otherwise. Circumstances beyond our control include but are not restricted to the following examples:

• Any circumstance affecting the client’s or driver’s safety.
• Any accident or incident causing delay whether the vehicle carrying the client is directly or indirectly involved or not involved at all.
• Any road closure or restricted access of the intended route chosen by the driver.
• Any delays as a result of weather conditions.
• Any un-foreseen traffic delays.
• Any delay as a result of a flight or train being delayed thus delaying the driver.
• Any delay as a result of our vehicle being detained by police, or any other government official.
• Any delay howsoever caused by a third party or parties to include but not be restricted to industrial action, terrorism or vandalism.

3. We accept no responsibility for valuables left in our vehicles.

Insurance

1. Exemplar Coaches and Limousines has extensive third party insurance coverage.

2. We strongly recommend that clients should take out their own holiday insurance.

3. Exemplar will take no responsibility for those who are not covered.

Your responsibilities-Contact

1. Please ensure that your phone number given on the booking form is an operational mobile phone number that will work in Australia as we cannot be held liable for any costs that you may incur, if we are unable to contact you.

2. Please check your mobile phone for messages on arrival so that we can advise you of any delays.

3. For return transfers, please contact us between 24 and 48 hours before to confirm your departure time and transfer details. 

4. The destination and pick-up addresses on the ticket are the address to which you will be delivered and picked up. If it is necessary for you to collect keys from an agency or post-box, it is your responsibility to advise us in advance. If no pre-warning is given then key collection will be at the chauffeur’s discretion and may be refused if the vehicle is to be used for a consecutive transfer.  The chauffeur will endeavour to locate the accommodation or agency in advance; however, it is ultimately your responsibility to obtain directions. 

General

1. We reserve the right to use a different transfer operator in exceptional circumstances; they must be fully registered and approved.

2. En route requests to stop for shopping or other non-essential items are normally not possible unless pre arranged at the time of booking.

3. It is forbidden to smoke, consume alcohol or use illegal drugs whilst in our transfer vehicle.

4. We reserve the right to refuse to transport any client who is thought to be under the influence of alcohol or illegal drugs or who is considered by the chauffeur to pose a threat to the chauffeur or other passengers.

5. Children under the age of 12 must be accompanied by an adult.

Delay

1. If your flight is delayed by more than 2 hours we reserve the right to organise alternative transport and any additional costs will be charged to you. 

2. In the event that your flight is delayed, it is your responsibility to call us on 07 4213 3333 and inform us of the delay. Failure to do so may end up in a cancellation of your transfer. 

3. If we are unable to wait beyond two hours from the client’s scheduled arrival time, we reserve the right to suspend the booking and continue with other business which means the client would need to re-book upon arrival and we will return as soon as possible to continue the booking. We will only exercise this right in the event that the delay compromises the service to other clients’ bookings scheduled to follow the delayed booking. It is therefore essential the client contacts the Exemplar office by telephone (07 4213 3333) in the event of their flight departure being delayed by more than 20 minutes to advise of any delay so as we can endeavour to provide the best alternative arrangement(s).

Rescheduling

1. We endeavour where possible and subject to our schedule to provide the client with a replacement transfer if diverted to an alternative airport or station. Additional costs may apply and will be quoted at the time of re-schedule.

2. We will not be liable for any charges if the client has missed flights due to unforeseen circumstances.

3. In the event of a third party supplier being contracted to provide the transfer on behalf of the client, we are not liable for any actions or the consequences of any actions of the third party supplier whilst the client is in the care of the third party supplier. The client shall accept and travel under the public liability insurance of the third party supplier and any claims arising during the period of the time the client is in the care of the third party supplier must be directed to the third party supplier.

4. If the client’s flight or train is diverted to an alternative airport or rail station we will endeavour where possible and subject to other booking commitments to provide the client with an alternative transfer to or from the new collection or destination address at our discretion.  Any extra costs implied will be due by you.  In certain circumstances the client may be able to claim this amount through their travel insurance.

Car Seats

1. Child or booster seats are available on request for use in sedan limousines. They are provided for free. It is the responsibility of the client to give us notice at the time of booking to ensure availability. We will not be held liable if a transfer cannot be completed due to failure to notify us.

Luggage

1. The quantity of luggage items allowed depends on the type of vehicle used.

2. All passengers’ luggage must be clearly labelled with the owner’s name and destination address.

3. Passengers are limited to one main item of luggage plus normal ‘carry-on’ baggage Any excess luggage must be declared at the time of booking. We reserve the right to charge an extra fee for items exceeding this allowance or refuse to transport the items. 

4. If your baggage fails to arrive at the airport with you, please contact or driver immediately as he will need to be made aware of your delay.

5. We shall not be liable for any loss or damage caused to luggage accompanying passengers except where there has been negligence on our behalf.

6. Any vehicle operated or controlled by us is fully insured and licensed to carry passengers under Australian law however the client’s luggage is carried entirely at their own risk and no responsibility can be accepted by us for loss or damage. The client should therefore ensure they have contracted appropriate travel insurance to cover this if they require.

Refreshments

1. Any refreshments must be consumed whilst the vehicle is NOT in transit (pre-departure or at stops during the journey).

Domain of Jurisdiction

1. These terms and conditions shall not affect the client’s statutory rights under Australian law.

2. Australian law governs these terms and conditions.

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