EXEMPLAR OPERATIONAL STATUS - 31st August 2021
THE BIG PICTURE
Reference
Full details may be found here. The following is only a brief summary.
Pause on hotspot arrivals into Queensland
Due to hotel capacity issues, from 12pm (midday) AEST 25 August until 12pm (midday) AEST 8 September, Queensland residents and those intending to relocate to Queensland who have been in a hotspot in the last 14 days or since the identified start date (whichever is shorter) will not be allowed to enter Queensland, without an exemption.
Hotspots
The Australian Capital Territory, the Jervis Bay Territory, New South Wales, and Victoria are declared hotspots.
Coming from WA, NT, TAS, most of SA
No restrictions.
Coming from NSW Border Zone
New South Wales border zone residents can only cross the border for an essential purpose. Likewise, Queensland residents can only enter the New South Wales border zone for an essential purpose. New South Wales border zone residents and Queensland residents who have travelled into the border zone must comply with stay at home and face mask requirements, while in Queensland.
Other
Although we are conducting very few transfers we remain open for business and are servicing the few flights that are operating. We are treating each booking on a case-by-case basis. Please liaise with the office to obtain a best-fit solution.
Some enduring matters:
* there are many cancelled and amended flights to and from Cairns. The airlines have not regrouped yet.
* PLEASE MONITOR YOUR FLIGHT DETAILS
May I say that during these uprecedented times, as we pivot, moving forward it is essential that we communicate.
* PLEASE ENSURE THAT WE HAVE YOUR CONTACT DETAILS IF YOU HAVE A BOOKING WITH US
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TRAVEL WITH CONFIDENCE - CANCELLATION POLICY
Given the current exceptional circumstances, you may be reluctant to initiate travel arrangements.
Be assured that any booking that is cancelled outside 24 hours of intended time of travel will receive a 100% refund.
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BE COVID-19 SAFE
The requirement to wear masks in Queensland has not been completely removed.
- They must be worn in aircraft and airports, and
- They are recommended for:
- indoors
- traveling on public transport, taxis, rideshare
Exemplar is fully compliant and we have formal certification from the Australian Tourism Export Council (ATEC). We are recommending that masks be worn while in our vehicles.
Our COVID protocols are here.
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The COVID Ready Badge identifies Exemplar as a COVID-ready business and reflects that Exemplar is currently operating in line with the NCCC COVID-safe guidelines and the Queensland Government guidelines.
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The Tourism Trade Checklist Badge identifies Exemplar as complying with Australia's trusted Tourism-Trade Business Checklist.
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MORE TRANSFER OPTIONS
Since the beginning of the crisis, we have been adapting our schedule to maximise our services during the travel windows.
Our timetable is updated whenever the airlines change their schedule and we continue to add scheduled services.
Until the lockdown was imposed we were offering more services, and had longer operating hours, than everyone else.
Our TIMETABLE is here.STOP PRESS - this timetable is in obeyance until the border situation and airline schedules stabilise
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CONTACT EXEMPLAR
Office Hours have been expanded to 0900-1700 seven days. Available on regular phone number (07) 4213 3333 and reservations@exemplaronline.com.au.
Duty Manager: available outside these 'office hours' for urgent/emergency matters on 0409 759 375.
Messages. Able to leave message on phone’s answering machine for attention at opening time.
Making Bookings. Our New Booking pages (one Public and one Agent) remain open.
Confirming Bookings. Available ‘live’ on this site. Go to Bookings > Existing Bookings> enter Exemplar Booking Ref > Search
Questions. Please don't hesitate to contact us.
Updates We will keep you posted via this site, as well as with emailed updates to our corporate partners. Breaking news will continue to be shown on the 'Hot News Ticker' inside our corporate portal. (Please contact office if you don’t have your username/password.) |
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