AIRPORT ARRIVAL OVERVIEW

Our Commitment to You

At your time of booking Exemplar will do all that is possible to confirm that the Trip you have requested is appropriate to your needs and that timings are practicable.

However, there are many factors outside your and our control which may affect your smooth departure from the Airport.  For example: flight delay, aircraft getting to gate late, carousel breakdown, baggage handling delays, lost baggage, etc, etc

If such occurrences affect you we will do our best to juggle arrangements to minimise your delays and inconvenience.

To be fair to the majority of passengers on your assigned Trip we commit to have your vehicle depart no later than the scheduled departure time that we have told you.

However if,

                *  you are delayed through no fault of your own,

                *  the other passengers on your trip are understanding and approving, and

                *  passengers on the vehicle's subsequent trip(s) will not be Sadversely affected,.

Then our staff have discretion to delay a departure.

If our delaying the vehicle is not possible, then you will be assigned to the next available vehicle at no extra charge.  Please note, however, that the 'next' vehicle may not have seating-availability. (Our office can advise immediately what the seating availability is on subsequent trips.) 

Your Mobile Phone

We strongly encourage you to provide us with your mobile phone number at time of booking. If you have done so please turn it on when you arrive in Cairns.   We will update you as necessary.

Airport Concierge

Parking is very limited at Cairns Airport and authorities have imposed strict time constraints in the Arrivals parking bays.

To this end, Exemplar (and only Exemplar) has Airport Concierges on duty 8am to 6pm daily to facilitate the smooth flow of our passengers.

Outside these times your driver will meet you.

Punctuality of Services

To further facilitate passenger-flows our vehicles run to a strict timetable. (Read more.)  It is therefore essential that you proceed directly to your meeting point. If you miss your scheduled trip you will be assigned to the next available vehicle.

Getting From Gate to Carousel

Domestic

On arrival follow the 'Baggage' signs:

Getting From Carousel to Vehicle

Domestic

• Coach Transfer - you will exit the large glass doors at the far (northern) end of the baggage area and proceed to your vehicle along a covered walkway to your left. (It will be 20 metres away at or near Bay 16.)

• Limousine Transfer - your vehicle will be just across the road, outside the doors adjacent to the Skybury Coffee shop in the Carousel area

International

• Coach Transfer - you will exit the large glass doors immediately opposite the Immigration/Quarantine exit, turn left then have a very short walk.

• Limousine Transfer - your vehicle will be just across the road, outside the doors adjacent to the Skybury Coffee shop in the Carousel area.

What to Look Out For

Our friendly staff will be uniformed in navy skirt or trousers, white blouse or shirt and navy tie or scarf.  They will be holding a board with your name on it.

What if I Can't Find an Exemplar Representative

In the unlikely event that our Concierge or driver is not there, they will probably not be far away. Simply wait at the nominated meeting point. 

If after, say 15 minutes and you still have not made contact, then ring the office on 07 4213 3333. Our base has radio and telephone contact with all vehicles and our staff will probably already know the nature of the delay.

What Happens if My Flight is Delayed?

Our office continuously monitors the flight trackers for actual arrival times and we do our best to juggle vehicles to cater for your Private transfer or, if you are a Seat-in-Coach passenger, to assign you to the next available vehicle.

WHAT TO DO ON ARRIVAL

This is governed by a combination of:

• Whether you are coming into the Domestic or International Terminal,

• Whether you have a Private or Seat-in-Coachtransfer, and

• The time of day that you arrive.

Each circumstance is explained below.

A.  AT DOMESTIC

Seat in Coach

Seat-in-Coach - Arrivals - Between 0800-1800 - Domestic

Between the hours of 0800 and 1800 every day,  Exemplar has roaming airport concierges to meet and greet you with your name on a board.  Their primary function is to facilitate smooth, on-time departures. These friendly staff are uniformed in navy skirt or trousers, white blouse or shirt and navy tie or scarf.

On arrival please make your way directly to the baggage-claim hall. And then make yourself known to the airport concierge, who will be waiting near your carousel,  before you collect your luggage.

They will then guide/escort you to your nominated vehicle.

Seat-in-Coach -  Arrivals - Between 1800-0800 - Domestic

During these quiet times you are requested to make your way to the vehicle departure bay ten (10) minutes prior to your vehicle’s scheduled departure time. That bay is beyond  the glass doors at the far end of the arrivals hall, past carousel  #4.

Exit the building and wait at Bay 16 (that is off to your left about 20 metres from the doors).  Your driver is scheduled to be there at the 10-minute mark.

Private

Private Transfer - Arrivals - Between 0800-1800  - Domestic

Between the hours of 0800 and 1800 every day,  Exemplar has roaming airport concierges to meet and greet you with your name on a board. Their primary function is to facilitate smooth, on-time departures. These friendly staff are uniformed in navy skirt or trousers, white blouse or shirt and navy tie or scarf.

On arrival please make your way directly to the baggage-claim hall. And then make yourself known to the airport concierge, who will be waiting near your carousel,  before you collect your luggage.

When you are ready to depart, the concierge will call in your vehicle (which will be about three minutes away) and  direct/escort  you to your assigned  vehicle.

Private Transfer  - Arrivals  - Between 1800-0800  - Domestic

During these quiet times your driver will be monitoring the flight arrival-times and will position him/herself at your assigned carousel; 15 minutes after your flight lands.

Please make yourself known to the Exemplar driver. They will be holding a board with your name on it and will be uniformed in navy skirt or trousers, white blouse or shirt and navy tie or scarf.

On baggage collection they will escort you to your vehicle.

 B. AT INTERNATIONAL

Seat in Coach

Seat-in-Coach - Arrivals  - All Hours  - International

If you have an Australian capable phone please turn it on as soon as possible. (And please remember to provide us with your number at time of booking).

After clearing Customs you will enter the Arrivals Hall.

Your driver will have departed the domestic terminal (3mins away) very close to the nominated time of your trip. He will park his vehicle just outside International and enter  Arrivals through the doors which are straight ahead when you exit Customs.

He/she will holding a board with your name on it. Please introduce yourself. You will be on your way.

Please note that Customs/Quarantine clearance-times are very, very,unpredictable. If, after arrival you anticipate being considerably delayed through Customs/Quarantine please call the Exemplar Office on  07 4213 3333. Our staff will advise the status of your assigned vehicle and, if necessary, place you on the next available transfer.

Private

Private Transfer - Arrivals  - All Hours  - International

If you have an Australian capable phone please turn it on as soon as possible. (And please remember to provide us with your number at time of booking).

Your driver will have positioned him/herself just outside the Customs doors 30 minutes after your aircraft’s actual landing time and will be holding a board with your name on it.

After clearing Customs you will enter the Arrivals Hall.

After making yourself known to your driver you will be on your way.

Please note that Customs/Quarantine clearance-times are very, very, unpredictable. If, after arrival you anticipate being considerably delayed through Customs/Quarantine please call the Exemplar Office on  07 4213 3333. Our staff will advise of the status of your assigned vehicle and if necessary, arrange an alternative vehicle.